Installation and Login Troubleshooting

Security Warning Dialog Box for ActiveX

Depending on your security settings, you may encounter these steps:

Step 1

Wait for the following information bar to appear:
"This website wants to install the following add-on: 'Carestream Client Installer'

Step 2

Click on the information bar and then select:
Install This Add-on for All Users on This Computer...

Step 3

In the Security Warning dialog box, click Install to install the ActiveX control.

Step 4 (In Win7/ Vista)

Whenever the User Account Control (UAC) dialog box appears, click Continue

Note: The dialogs may appear differently depending on your operating system.

Depending on your security settings, you may encounter some of the following steps:

To manually Install of MPI click here.

Step 1

Wait for the following information bar to appear:
"To help protect your security, Internet Explorer blocked this site from downloading files..."

Step 2

Click on the information bar and then select Download File….

Step 3

In the Security Warning dialog box, click Run to install the MPI object.

Step 4 (In Win7/ Vista)

Whenever the User Account Control (UAC) dialog box appears, click Continue

Note: The dialogs may appear differently depending on your operating system.

Step 1

Click here to run the registry cleaner.

Step 2

In the Security Warning dialog box, click Run to execute the cleaner process.

In Win7/ Vista Save the file and Run it as administrator.

Step 3

In the Publisher Warning dialog box, click Run.